Privacy Policy

Privacy Policy

At Lillygarment, we take your privacy seriously. We understand that when you shop with us, you are trusting us with your personal information, and we are committed to protecting that trust. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website or make a purchase from us. Please take a moment to read this policy carefully. By using our website, you consent to the practices described herein.

Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website. This includes, but is not limited to, the following:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.

• Order Information: Details regarding the products you purchase, your order history, and payment information.

• Account Information: If you create an account with us, we store your login credentials and preferences.

• Communication Data: Any correspondence you send to us, including emails, messages, and feedback.

• Usage Data: Information about how you navigate and interact with our website, such as pages viewed, time spent on the site, and referring URLs.

We may also collect certain information automatically through cookies and similar tracking technologies. This helps us understand your browsing behaviour and improve your shopping experience. You have the option to disable cookies through your browser settings, although this may affect certain functionalities of our website.

How We Use Your Information

Your personal information is used solely for the purpose of providing you with a seamless and personalised shopping experience. Specifically, we use your data for the following purposes:

• Processing and fulfilling your orders, including payment verification and shipping.

• Communicating with you regarding your orders, inquiries, and any updates related to your purchases.

• Sending you promotional materials, newsletters, and special offers, only if you have opted in to receive such communications.

• Improving our website, products, and services by analysing customer preferences and behaviour.

• Preventing fraudulent activity and ensuring the security of our platform.

• Complying with applicable legal obligations and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data with trusted service providers who assist us in operating our business, such as payment processors, shipping carriers, and email service providers. These partners are contractually obligated to handle your information securely and solely for the purposes we specify.

Data Storage and Security

We implement a range of industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Your payment details are encrypted using secure socket layer technology and are processed through trusted payment gateways. We do not store your credit card or bank account details on our servers.

While we strive to use commercially acceptable means to protect your data, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

Your Rights

We respect your rights regarding your personal information. Depending on your location, you may have the following rights:

• Access: You have the right to request a copy of the personal information we hold about you.

• Correction: You may request that we correct any inaccurate or incomplete information.

• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

• Opt-Out: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

• Data Portability: You may request that we transfer your data to another service provider, where technically feasible.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe, as required by applicable law.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device that help us recognise you when you return to our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit certain features of our website.

Third-Party Links

Our website may contain links to external websites, such as payment platforms, social media channels, or partner sites. Please be aware that we are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are intended for adults who are at least 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately, and we will take steps to remove that information from our records.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining records for accounting, legal compliance, and dispute resolution purposes.

Updates to This Policy

We reserve the right to update or revise this Privacy Policy from time to time. Any changes will be posted on this page, and we will indicate the date of the last revision at the top of the policy. We encourage you to review this page periodically to stay informed of how we are protecting your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to us. We value your trust and are always happy to clarify any aspect of our privacy practices.

You can contact us at:

lillygarment@outlook.com

We will respond to your inquiry as promptly as possible.

With gratitude,
The Lillygarment Team