Track Your Order

Track Your Order

Once your order has been placed and confirmed, we know how eagerly you await its arrival. At Lillygarment, we share that excitement and are committed to keeping you informed every step of the way. Our tracking system is designed to provide you with transparency and peace of mind, so you always know where your package is and when to expect it.

How to Track Your Order

After your order has been processed and shipped, you will receive a shipping confirmation email from us. This email will contain a unique tracking number along with a direct link to the carrier's tracking portal. Simply click on the link or enter the tracking number on the carrier's website to view the real-time status of your shipment.

If you have created an account with us during checkout, you may also log in to your account and view your order history. The tracking information will be available there as well, allowing you to check on your delivery status at any time.

What to Expect During Transit

Please allow up to 24 to 48 hours after receiving your shipping confirmation for the tracking information to become active. This is a normal processing period during which the carrier scans your package into their system. Once active, you will be able to see the movement of your parcel from our warehouse to your doorstep.

In most cases, delivery timelines range from several business days to approximately two weeks, depending on your location and the shipping method selected at checkout. We work with trusted carriers to ensure that your order arrives in excellent condition and within the estimated timeframe.

What If Your Tracking Information Does Not Update

Occasionally, tracking statuses may appear unchanged for a day or two. This typically occurs during transit between carrier hubs and does not necessarily indicate a delay. If your tracking has not updated for more than five business days, or if the estimated delivery window has passed, please do not hesitate to reach out to us.

Need Assistance

We understand that shipping can sometimes feel uncertain, and we are here to help. If you have any questions regarding your order's tracking status, or if you encounter any issues with the tracking link provided, please contact us at:

lillygarment@outlook.com

When writing to us, kindly include your order number in the subject line or body of your message. This will allow us to locate your order quickly and provide you with the most accurate and up-to-date information available.

Your satisfaction matters to us, and we will do everything we can to ensure your order reaches you safely and on time. Thank you for choosing Lillygarment—we are honoured to be part of your style journey.

With care,
The Lillygarment Team