Shipping & Handling

Shipping and Handling

At Lillygarment, we believe that the excitement of receiving a new garment should be matched by a delivery experience that is smooth, reliable, and transparent. We are committed to ensuring that your order reaches you in perfect condition and within a reasonable timeframe, no matter where you are in the world.

This page outlines everything you need to know about our shipping and handling processes. Should you have any further questions, our support team is always here to assist.

Processing Time

Once you place an order with us, we begin preparing it with care and attention. Please allow 1 to 3 business days for order processing, during which we verify your payment, carefully pack your items, and hand them over to our shipping partners. Orders placed on weekends or public holidays will be processed on the next business day.

We take great pride in the presentation of every package. Each garment is thoughtfully folded, wrapped in protective packaging, and sealed to ensure it arrives in pristine condition. Our handling process reflects the same care we put into designing our collections.

Shipping Methods and Delivery Timeframes

We offer a range of shipping options to suit your needs and preferences. The available methods and estimated delivery times will be displayed at checkout, allowing you to choose the option that best fits your schedule.

Generally, our shipping timeframes are as follows:

• Standard Shipping: Estimated delivery within 7 to 14 business days from the date of dispatch.

• Express Shipping: Estimated delivery within 3 to 7 business days from the date of dispatch, subject to availability.

Please note that these timeframes are estimates and may vary depending on your location, customs clearance procedures, and unforeseen delays caused by the carrier or external factors. While we strive to meet these estimates, we cannot guarantee delivery on a specific date.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the destination address. The exact cost will be displayed before you complete your purchase, so you can make an informed decision. From time to time, we may offer promotional shipping rates or free shipping for orders above a certain value. These promotions will be clearly communicated on our website and applied automatically at checkout when applicable.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's tracking portal. You can use this information to monitor the progress of your shipment in real time.

Please allow up to 48 hours after receiving your tracking number for the tracking information to become active. This is a normal part of the carrier's processing procedure.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, or other fees levied by your country's customs authorities. These charges are not included in the price of your order or the shipping cost, and they are the responsibility of the recipient.

We recommend that you familiarise yourself with your local customs regulations before placing an order, as we are unable to predict or control these charges. Please note that we are also unable to declare your order as a gift or alter the declared value for customs purposes, as this would be a violation of international shipping regulations.

In the event that customs duties or taxes are refused and your package is returned to us, we will issue a refund for the cost of the items, less the original shipping charges and any return shipping fees incurred. Should you have any questions regarding customs procedures, please do not hesitate to contact us.

Address Accuracy

To ensure your order reaches you without delay, please provide a complete and accurate shipping address at checkout. We are not responsible for orders that are lost, delayed, or returned to us due to incorrect or incomplete address information provided by you.

If you realise that you have entered an incorrect shipping address after placing your order, please contact us immediately at lillygarment@outlook.com. We will do our best to update your address before the order is dispatched. However, once your order has been shipped, we are unable to make any changes to the delivery address.

Lost or Delayed Shipments

We understand how frustrating it can be when a package does not arrive as expected. While we work with trusted carriers to ensure timely deliveries, we are not responsible for delays caused by weather conditions, customs processing, or carrier operational issues.

If your order has not arrived within the estimated delivery timeframe, please first check your tracking information for updates. If the tracking has not shown movement for an extended period, or if the estimated delivery window has passed, please reach out to us at lillygarment@outlook.com with your order number. We will contact the carrier on your behalf and do everything we can to locate your package and resolve the issue.

Damaged or Incorrect Items

In the unlikely event that your order arrives damaged or contains an incorrect item, we sincerely apologise. Please contact us within 7 days of receiving your order at lillygarment@outlook.com, providing your order number and clear photographs of the item and packaging. We will assess the situation and arrange for a replacement or a refund as promptly as possible.

Contact Us

If you have any questions about our shipping and handling practices, or if you need assistance with a specific order, please do not hesitate to get in touch. We are here to make your experience with Lillygarment as smooth and enjoyable as possible.

You can reach us at:

lillygarment@outlook.com

We look forward to delivering not just our garments, but also the care and attention that define everything we do.

With appreciation,
The Lillygarment Team